Orders

Can I return my order? 

Yes, you can request a return within 14 days of receiving your order. Please note that the risk of loss or damage during transit is the customer's responsibility and so are the return shipping costs.

Important: Custom orders/commissions and gift cards are non-returnable.

Once I receive the item(s), your refund will be processed within 14 days. You will receive a notification on this by email. For more details, please refer to the Refund policy. If you have any questions, feel free to get in touch!

Can I modify or cancel my order after placing it? 

Yes, orders can be modified or canceled within a limited time after placement. Please email me as soon as possible with your order reference, and I’ll do my best to assist.

Can I pick up my order?

Absolutely! By choosing in-store pick-up, you’re making an eco-friendly choice and help to reduce CO2 emissions.

As a thank-you for supporting sustainability, you’ll also receive a free coffee when you pick up your order. ☕ Enjoy your ceramics and a little treat, on us!

Do You Gift Wrap?

At the moment, I don’t offer gift wrapping. However, I’m happy to include a handwritten note with your order if it’s a gift—just let me know at checkout "order special instructions field"! 😊

When will my order be shipped? 

Your order will typically be ready for shipping within 2-4 working days. For larger orders, preparation might take a bit longer, but don’t worry—you’ll be notified by email if there are any delays.

Do You Offer International Shipping?

Yes, I ship to selected EU countries! During checkout, you’ll see if your country is available for shipping. If you have any questions about international delivery, feel free to get in touch.

What If My Order Arrives Damaged or Defective?

If your order arrives damaged or defective, please email me within 48 hours of receiving it. Be sure to include photos and a brief description of the issue so I can assist you as quickly as possible.

Products

Do Items Vary in Size, Shape, and Color?

Yes, since each piece is handmade, slight variations in size, shape, and color are completely natural. These differences are part of what makes handmade ceramics so special—they add character and uniqueness to every item.

Are the Ceramics Dishwasher, Oven, and Microwave Safe?

Yes, my ceramics are dishwasher safe, although I recommend handwashing to preserve their longevity.

I do not recommend using them in the oven or microwave. Many of my pieces have an unglazed exterior, which can show smudging over time when in contact with fatty substances.

Items with dark colored glazed (black and walnut) are recommended to be washed by hand as the color of the glaze could other wise fade a bit in time when machine washed. However, This does not affect the functionality of the piece (incl. Food safety). 

With proper care, your ceramics will stay beautiful and functional for a long time.

Clay Classes

Do You Provide All the Materials Needed for the Classes?